Help and safety

Contact support

Email suvrat@catchdates.com. Include the relevant page URL, your account email or phone number if needed, what happened, and the outcome you need. Do not send passwords, one-time codes, payment credentials, government identifiers, or unnecessary sensitive details.

We aim to acknowledge and route requests promptly. Privacy grievances are targeted within 90 days and consumer-service complaints within one month where applicable.

Immediate safety

If someone is in immediate danger, contact local emergency services first. Catch support is not an emergency service. Preserve relevant messages, event details, receipts, and screenshots; use block and report controls where available; and tell us the event, organizer, account, and approximate time.

Claim, correct, or remove a listing

Use the claim action on the organizer page or email support with its URL. For an ownership claim, provide your role and a reasonable authority signal such as an organization email, website update, or message from a public social account.

For a correction or takedown, identify the inaccurate, outdated, private, infringing, unsafe, or unlawful content and the change requested. We may verify the request, preserve a decision receipt, and display a claim or freshness state during review.

Account and privacy requests

Use account settings where available or email support to access, correct, or delete data, withdraw consent, or raise a grievance. Include the account identifier needed to locate the record. We may verify identity before disclosure or deletion. Limited safety, fraud, legal, dispute, and backup records may remain for their necessary retention period.

Event and registration problems

Check whether the page labels the event as a Catch event or an external event. For an external event, contact its organizer or ticket provider about entry, schedule, cancellation, payment, or refunds. Send Catch the page URL if a date, venue, registration link, price, or organizer fact appears wrong. Paid events are not part of the current Catch website pilot.

Website troubleshooting

Refresh the page, check your connection, and retry in a current browser. If a form fails, include the route, approximate time, browser or device, and visible error without sending secrets. Non-essential analytics are optional; declining them should not prevent essential site or support access.

Operator and grievance contact

Operator: Torana. Grievance officer: Suvrat Garg, Founder. Email: suvrat@catchdates.com. Address: 65, Manish Puri, Indore, Madhya Pradesh, India 452018.